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Frequently Asked Questions


How can I order translation (transcription)?
How can I be sure of the quality of translation?
How long does translation take?
How long does transcription take?
How much does translation / transcription cost?
How can I calculate the number of words in the text I need translated?
How and when can I pay?
How will the document be returned to me?
Do you use machine translation?
What software do you use?
What do you do with my personal details?
Why should I buy language translation services online?
Why should I pay if I can use free machine translation?
What is premium and budget translation?
Why should I have my website translated to Russian?
I have not found an answer to my question here. What should I do?

How can I order translation (transcription)?

You can email us the document you need translated (or at least a sample) or use our online form to get a free no obligation quote. We will contact you with a firm quote within 24 hours after receiving your email.

How can I be sure of the quality of translation?

There are three reasons:

  • Quality of language translation services: all our translators are mother tongue speakers, who live and work in Russia, have professional translation qualifications, 10 to 20 years of experience and qualified references. We guarantee that your translation will be handled not only by professional Russian translators, but also by topic specialists. We have a very strict quality control policy which ensures that every document translated is edited and proofread twice before it is returned to the client. We recognize that the quality of translation is the key to growing our translation business.
  • Our track record: we have been in the translation business for over 10 years and can proudly say that we have not had a single unhappy customer since 2004!
  • Our guarantee: we work to ensure a translation is carried out to your satisfaction.

How long does translation take?

Every translation takes a different amount of time depending on the difficulty and format of the text. Generally, a professional translator can translate about 1,000-1,500 words a day, plus we need some time for editing and proofreading. If you have a tight deadline, please e-mail us the text and let us know it is urgent. We will give you an achievable turnaround time as soon as possible.

How long does transcription take?

Transcription of one hour of audio takes about one day (this includes editing and proofreading). Turnaround time depends on the quality of the audio, the amount of specialized terminology used, the number of speakers, and other factors.

How much does translation / transcription cost?

Our translation and transcription rates can be found here. Translations are priced on a per-word basis depending on the complexity of the text and the deadline. Transcriptions are priced on a per-minute basis depending on the quality of the audio, subject-matter, the deadline, and other factors. Please fill in the quote request form, and we will contact you shortly with a fixed quote and turnaround time. We do our best to maintain the lowest rates in the industry and guarantee the highest quality of translation and transcription services.

How can I calculate the number of words in the text I need translated?

You can calculate the number of words in the text you need translated simply by copying and pasting it into our free word counter.

How and when can I pay?

We accept payments from all major credit and debit cards and PayPal. Secure online payments are provided by 2Checkout.com, Inc. We also accept payments in USD and EUR by bank (wire) transfer. Payment is made 100% in advance.

How will the document be returned to me?

Translations can be returned in Microsoft Word, Microsoft Excel of .pdf formats to the e-mail address provided in the quote request form. Transcripts are returned in Microsoft Word format.

Do you use machine translation?

No. All texts are translated by professional native speaking Russian translators and proofread by topic specialists.

What software do you use?

We use Microsoft Office, Adobe Photoshop, Adobe Acrobat Reader, a number of online dictionaries and other online resources.

What do you do with my personal details?

We understand the importance of confidentiality and assure you that your data are securely stored on our database and no third party is ever given access to them.

Why should I buy language translation services online?

Buying online is entirely secure and allows us to provide you with better value for money. Translation services are also easy to administer using the Internet, and this frees up our time to concentrate on providing top quality Russian language translations.

Why should I pay if I can use free machine translation?

Free machine translation can be helpful, but in many cases it is not a solution. If you are presented with a Russian text, for example, the likelihood is that your comprehension level will be 0%. Using machine translation will increase that level to somewhere in the 0-50% range, and maybe even higher if you're lucky. In many cases, however, this is not enough. But the alternative, professional translation, can be expensive and takes time. The solution is budget translation service, which lets you understand the text at very reasonable rates.

What is premium and budget translation?

Premium translation is required when you are sending documents to a client or someone else you really want to impress. Premium translations are fluid, idiomatic, and stylish.

Budget translation is for occasions when you need to know the gist of the text. We ensure you understand exactly what is being said without charging expensive professional translation fees - the result is an accurate but unpolished translation. It should be noted that even our budget translation service is subject to stringent quality control procedures: your text will be translated by a highly qualified native speaking Russian translator and proofread by a professional editor.

Why should I have my website translated to Russian?

If your website is currently only in English, you are missing out on the huge online market. As recent studies have shown, visitors are 300% more likely to buy from a website if it is in their native language and 500% more likely to read to the bottom of the page if it is in their mother tongue. We have the cultural, linguistic, and technical expertise to develop a Russian-language website that will boost your business and reach the rapidly growing Russian market of over 150 million people. Be proactive and watch your sales soar!

I have not found an answer to my question here. What should I do?

Please feel free to contact us at Russian translation agency email: info at amlingua.com. We will reply within 24 hours.

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